About
Roman Siepelmeyer
Fractional CX consultant. Former Netflix CS leadership. Building better customer operations with AI-first delivery.
I spent the better part of the last decade building and leading customer service operations at two of the most demanding CX environments in Europe: Netflix and GetYourGuide.
At Netflix, I was part of the CS leadership team for EMEA - managing complex, multilingual operations at a scale where every decision impacts millions of customers. At GetYourGuide, I work directly with the CX team on workforce management, capacity planning, and operational design.
What I learned: the best CX operations aren't built on theory or frameworks. They're built by people who understand both the strategic vision and the messy operational reality - and can bridge the gap.
My approach
I work as a fractional resource embedded in your team. No agency overhead, no generic playbooks. I bring the experience of having done this at world-class companies, applied directly to your specific context.
AI isn't a separate offering - it's how I deliver faster. Every engagement is AI-first: I use AI tools to accelerate analysis, build automation, and deliver results at a speed that traditional consulting can't match.
Background
Anaro Labs
Founder - Fractional CX consulting
GetYourGuide
Fractional CX resource - WFM & operations
Netflix
CS leadership, EMEA
Delivery Hero
Operations