Work
Real engagements, real results. Here's how I've helped CX teams build operations that perform.
Netflix
AI workshops across Europe, Middle East and Africa, Latin America, and the United States and Canada. 90% NPS.
AI workshops and enablement
Global travel marketplace
Embedded audit of how a CS org in 100+ countries forecasts, plans capacity, and runs real-time ops. Surfacing what's broken and handing back the playbooks to fix it.
Fractional operator - 16 hrs/week
The AI enablement team at a global travel marketplace is driving a company-wide transformation sponsored by the CEO and CPO. I'm in the corner helping make sense of the inputs, shape the enablement assets, and steer the work toward the next exec review.
Fractional partner to the AI enablement team
Global sports platform
Evaluating with leadership and surfacing real blockers to AI adoption, then designing a workshop programme.
AI diagnostic and workshops
