Global sports platform
AI adoption diagnostic
Evaluating with leadership and surfacing real blockers to AI adoption, then designing a workshop programme.
AI diagnostic and workshops
The challenge
A global sports platform active in 60+ countries needed to understand what was actually blocking AI adoption in their customer experience team, beyond surface-level resistance.
The approach
- Working directly with CX leadership to evaluate current state
- Surfacing real blockers to AI adoption through structured diagnostics
- Designing a targeted workshop programme to close capability gaps